Onboarding Docs: Details

 

Task Responsibility  Description
Portal account set-up Red Points Includes account and contract creation, assets configuration, and detection bots set-up
Provide Enforcer information  Customer Enforcer name, job title, and telephone number to proceed with the email creation. 
Provide Business License  Customer Document that identifies the Intellectual Property owner. 

Instructions here.
Provide Signatory LoA  Customer Several entities require proof of the relationship between the signatory designated by our client and the owner of the intellectual property, who is typically our client.

Instruction here. 
Provide Letter of Authorization Customer Document signed by the IP rights owner authorizing Red Points to execute enforcement take-down actions on its behalf.
Instructions here.
Provide IP rights Customer IP rights are mandatory; the customer must provide colour copies of the original Trademark or Patent certificates for each protected territory.

Instructions here.
Provide non-infringing sellers list Customer A list of sellers and social media accounts owned or authorized by the client must be presented; this will allow us to create whitelist rules to protect authorized sellers. 

Instructions here.
Provide Fake Indicators Customer Some marketplaces require counterfeit indicators before removing reported counterfeit links.

Instructions here.
Enforcement accounts creation and IP rights submission Red Points It’s mandatory to have a LoA, Business License, and IP rights to create enforcement accounts on each platform.
Onboarding and training call Customer & Red Points Within the first 10 business days after the contract start day, the Kick-Off call and the Training session will take place to start using the Portal.
Validations in Portal Customer After the activation call, customer credentials are created, and the customer must start the validation of the incidents.
Automation and machine learning set-up Red Points Red Points will start the automation rules and machine learning implementation; it’s an ongoing process developed during the full service.
First enforcement Red Points When the enforcement accounts are created, IP rights accepted, and incidents confirmed on the Portal, enforcement will start.