A cookie is a small text file that a website puts on your computer, phone or any other device with internet access, which contains information about the navigation on that website. We use different types of cookies in order to improve your experience on our site, without advertising material. These cookies do not have any specific personal data and most of them last only during your session. To ensure that you can make full use of our website, we will enable cookies on your computer, tablet or mobile device. Cookies do not harm your computer; they are useful for providing an easy navigation and make it friendlier.
What types of cookies do we use?
Who uses the information stored in cookies?
The information stored in cookies from our website is used exclusively by us, except for those of third parties, which are used and managed by third companies and by us for statistical purposes.
This website may use services of third parties that, on their own, collect information for statistical purposes, use of the website by the user and for the provision of other services related to the activity of the web and other Internet services.
For instance, we use Google Analytics, a service provided by Google that allows us to obtain information about users’ access to our website. An example of the data stored for further analysis are: the number of times the user visited the website, dates of the user’s first and last visit, duration of visits, page from which the user accessed the website, place of the world from which the user accesses, etc. You can obtain more information here about the cookies you use and how to disable them (understanding that we are not responsible for the content or veracity of third party websites).
In some parts of redpoints.com web are embedded Youtube videos. Cookies implemented by Google on any page that includes a Youtube video are used to measure the number and behavior of YouTube users, including the information linking the visit to our Website with your Google account in the event you have Activated a session. Here you can find more information about cookies used by Google.
Furthermore, we use the services of Hotjar in order to better understand our users’ needs and to optimize their experience on the website and our service. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with users’ feedbacks. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address – captured and stored only in anonymized form -, device screen size, device type – unique device identifiers -, browser information, geographic location – country only-, preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, to Hotjar’s storing of data about your usage of our site and to Hotjar’s use of tracking cookies on other websites, by following this opt-out link.
Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. You can find more information about cookies used by Intercom here.
How to control and disable the cookies?
As a supplementary guarantee to those described above, registration of cookies may be subject to your acceptance during the installation or updating of the browser, and this acceptance may be revoked at any time by the content and privacy settings available.
Many browsers allow you to activate a private browsing option whereby cookies are always deleted after your visit. Depending on each browser, this private navigation may have different names.
The user may – at any time – choose which cookies he wants to work on this website by modifying the browser settings. By way of example we facilitate access to the instructions of the most common browsers:
Should you need any further information regarding the use we made of cookies, contact with us through privacy@redpoints.com
Last update September 2019
