Cookies Policy

A cookie is a small text file that a website puts on your computer, phone or any other device with internet access, which contains information about the navigation on that website. We use different types of cookies in order to improve your experience on our site, without advertising material. These cookies do not have any specific personal data and most of them last only during your session. To ensure that you can make full use of our website, we will enable cookies on your computer, tablet or mobile device. Cookies do not harm your computer; they are useful for providing an easy navigation and make it friendlier.

What types of cookies do we use?

Technical cookies: these cookies allow the user to navigate through our website, platform or application and the use of different options or services that exist such as traffic control and data communication, session identification, access to restricted access areas, use of security features during navigation, storage of content for the broadcast of videos or sound of share content through social networks. The legal basis that allows us to collect your data through technical cookies is our legitimate interest in letting our users navigate on our website, and the performance of our web terms.

Personalization cookies: these cookies allow the user to access the service with some predefined general characteristics based on a series of criteria in the user’s terminal such as the language, the type of browser used to access our website, country of origin, etc. The legitimate basis that allows us to collect your data through personalisation cookies is our legitimate interest and your consent to adapt our site to your preferences.
Analytics cookies: they allow us to quantify the number of users and thus carry out the statistical measurement and analysis of the use that the users of the offered service make. They can be treated by us or by third parties. For this, we analyze its navigation on our website with the aim of improving our offer of products or services. The legal basis that allows us to collect your data through these cookies is your consent.
Advertising cookies: they allow us to manage as effectively as possible the offer of advertising space on the website, adapting the content of the advertisement to the content of the service requested or to the use you make of our website. We can analyze your Internet browsing habits and we can show you advertising related to your browsing profile. They can be treated by us or by third parties. The legitimate basis that allows us to collect your data through these cookies is your consent.
Behavioral advertising cookies: These are the ones that allow the management, in the most efficient way possible, of the advertising spaces that, if applicable, the publisher has included in a webpage, application or platform from which the service is provided. These cookies store information of the behavior of the users obtained through the continuous observation of their habits of navigation, which allows developing a specific profile to show advertising. The legitimate basis that allows us to collect your data through these cookies is your consent.

Who uses the information stored in cookies?

The information stored in cookies from our website is used exclusively by us, except for those of third parties, which are used and managed by third companies and by us for statistical purposes.

This website may use services of third parties that, on their own, collect information for statistical purposes, use of the website by the user and for the provision of other services related to the activity of the web and other Internet services.

For instance, we use Google Analytics, a service provided by Google that allows us to obtain information about users’ access to our website. An example of the data stored for further analysis are: the number of times the user visited the website, dates of the user’s first and last visit, duration of visits, page from which the user accessed the website, place of the world from which the user accesses, etc. You can obtain more information here about the cookies you use and how to disable them (understanding that we are not responsible for the content or veracity of third party websites).

In some parts of redpoints.com web are embedded Youtube videos. Cookies implemented by Google on any page that includes a Youtube video are used to measure the number and behavior of YouTube users, including the information linking the visit to our Website with your Google account in the event you have Activated a session. Here you can find more information about cookies used by Google.

Furthermore, we use the services of Hotjar in order to better understand our users’ needs and to optimize their experience on the website and our service. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with users’ feedbacks. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address – captured and stored only in anonymized form -, device screen size, device type – unique device identifiers -, browser information, geographic location – country only-, preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, to Hotjar’s storing of data about your usage of our site and to Hotjar’s use of tracking cookies on other websites, by following this opt-out link.

Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as sign-up date and some personal information like your email address) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. As a data processor acting on our behalf, Intercom analyzes your use of our website and/or product and tracks our relationship by way of cookies and similar technologies so that we can improve our service to you. You can find more information about cookies used by Intercom here.

How to control and disable the cookies?

As a supplementary guarantee to those described above, registration of cookies may be subject to your acceptance during the installation or updating of the browser, and this acceptance may be revoked at any time by the content and privacy settings available.

Many browsers allow you to activate a private browsing option whereby cookies are always deleted after your visit. Depending on each browser, this private navigation may have different names.

The user may – at any time – choose which cookies he wants to work on this website by modifying the browser settings. By way of example we facilitate access to the instructions of the most common browsers:

Should you need any further information regarding the use we made of cookies, contact with us through privacy@redpoints.com

Last update September 2019