| Task | Responsibility | Description |
| Portal account set-up | Red Points | Includes account and contract creation, assets configuration and detection bots set-up |
| Provide Business License | Customer | Document that identifies the Intellectual Property owner.
Instructions here. |
| Provide Letter of Authorization | Customer | Document signed by the IP rights owner authorizing Red Points to execute enforcement take-down actions on its behalf. Instructions here. |
| Provide IP rights | Customer | IP rights are mandatory, customer must provide colour copies of the original Trademark or Patent certificates for each protected territory.
Instructions here. |
| Provide non-infringing sellers list | Customer | A list of sellers and social media accounts owned or authorized the client must be presented, this will allow us to create whitelist rules to protect authorized sellers.
Instructions here. |
| Enforcement accounts creation and IP rights submission | Red Points | It’s mandatory to have a LoA, Business License and IP rights to create enforcement accounts on each platform. |
| Onboarding and training call | Customer & Red Points | 7 business days after the activation day will take place the onboarding call including a training to start using the Portal. |
| Validations in Portal | Customer | After the activation call, customer credentials are created and customer must start validations of the incidents. |
| Automation and machine learning set-up | Red Points | Red Points will start the automation rules and machine learning implementation, it’s an ongoing process developed during the full service. |
| First enforcement | Red Points | When the enforcement accounts are created, IP rights accepted and incidents confirmed on Portal, enforcement will start. |
