The Challenge
Kaspersky, a well-known cybersecurity company, discovered that a significant portion of their product listings on global marketplaces were sold through unauthorized channels, causing poor customer experience, unfair competition for authorized partners, and brand devaluation.
It became critical for Kaspersky to take action to protect its brand and customers from the impact of unauthorized distribution.
The Solution
Kaspersky turned to Red Points to tackle this challenge. Using Red Points’ technology and platform, Kaspersky gained valuable insights into the global market, identifying unauthorized distribution channels and taking necessary actions.
Through Red Points’ automated test purchase feature, Kaspersky obtained concrete evidence against illicit sellers within a matter of days, all while minimizing administrative efforts.
The Result
Kaspersky tackled the challenge of unauthorized distribution by partnering with Red Points. Achieving a 93.1% enforcement success rate, they took down 4,735 infringements, eliminating unauthorized listings and mitigating gray market risks. The estimated enforced value of infringements was $1,608,798. This preserved Kaspersky’s brand value, strengthened relationships with authorized partners, and minimized customer dissatisfaction.
KASPERSKY
Kaspersky is a global cybersecurity company, with a mission to build a safer world by securing technology and creating a cyber-immune ecosystem.
They operate in over 200 countries, with more than 4,000 highly-qualified specialists, and provide trusted cybersecurity technology to 400 million users and 250,000 corporate clients.
Kaspersky’s focus is on delivering innovative, effective, usable, and accessible security that stays ahead of potential threats.
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kaspersky.com/
Software Industry