Fake beauty products are on the rise amid Covid-19, as counterfeiters target less savvy and older shoppers who are new to e-commerce.
Haircare brands, cosmetics and skincare tools have been hit especially hard, according to Daniel Shapiro, vice president of Red Points, a brand protection agency. He has seen a 56 per cent increase in counterfeit products sold online across its 700 brand clients in the first six months of this year. Among its beauty clients, including skincare device company Foreo and haircare brand Tyme, counterfeit sales increased by approximately 37 per cent.
“Counterfeiters always seize on opportunities for growth and with e-commerce sales booming, this is one of those opportunities,” says Shapiro. Since the pandemic began, online beauty sales have grown by 20-30 per cent, according to research from McKinsey, and marketplaces that are prone to counterfeiters, like Amazon and Ebay, are seeing sales gains. “The level of sophistication in searching marketplaces isn’t as good, and counterfeiters know that so they’re flooding the space.”
The lack of official oversight over the production of counterfeit goods, which are often made in illicit factories, also gave counterfeiters an advantage at the start of the pandemic when most legitimate brand factories were shut down and running out of stock. Fake beauty products, many of which are made in China and Southeast Asia, according to Rachel Jones, founder of brand protection software Snapdragon, also avoided official import and export channels that were closed off when the pandemic first hit by smuggling products illegally. The US Patent and Trademark Office considers counterfeiting to be the largest criminal enterprise in the world and predicts that fake goods will contribute $4.5 trillion to the global economy by 2024.
“Having counterfeit products on the market can really impact a brand’s reputation and the trust of its customers,” says Shapiro, who notes that “if a customer receives a product that doesn’t work, they’re more likely to blame the brand’s manufacturing than to question whether it’s fake.”
One in two US consumers, or 52 per cent, say they’ve lost trust in a brand after unintentionally purchasing a fake version of its products online, a 2019 report from brand protection agency Incopro found. Sixty-four per cent of those consumers say they would lose trust in the marketplace that fake goods were purchased from as well.
Amazon reports that it spent over $500 million and relied on 8,000 employees in 2019 to fight fraud and counterfeit products on its platforms. Its Counterfeit Crimes Unit was set up in June to make it easier for the company to file civil lawsuits and work with law enforcement in fighting counterfeiters. The company has also begun partnering with brands directly to fight the issue. Last week, the beauty company KF Beauty, best known for its cosmetics brand Wunder2, filed a joint lawsuit with Amazon against four companies and 16 individuals for counterfeiting popular Wunder2 products like its Wunderbrow eyebrow gel. The lawsuit is the culmination of efforts to stop the sale of fake goods and send a message of no tolerance to customers and potential counterfeiters, says KF Beauty CEO Agnes Hjelmer.
Ebay, meanwhile, launched Ebay Authenticate in 2017, an authentication service that was only available for brands selling handbags and wallets over $500, but discontinued the service this past month. In the fall, it will launch an authentication service for watches sold for over $2,000 in the US. Brands can also join Ebay’s Verified Rights Owner programme to report any fakes, putting the responsibility largely on brands to weed them out.
Shapiro, who formerly worked at Ebay and helped the company create its first brand protection team, believes that relying on marketplaces alone to solve the problem is unrealistic. “The teams focused on this at Amazon or Ebay just aren’t going to know every single brand being sold that well, so how can they weed out all the counterfeits when they don’t know what to look for?”
Read the full article in Vogue Business.