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7 mins

How to take down an Instagram account 

How to take down an Instagram account 
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    Instagram has grown from a niche photo-sharing platform into one of the most popular social media platforms, with over 2 billion monthly active users in 2021.

    With the popularity of the platform, many businesses are now looking at Instagram as their primary online marketing channel: it’s the place where they work with influencers to promote their product, get user-generated reviews, and more.

    Yet, it’s quite obvious that the fact that there are many businesses being active on Instagram also invites many bad actors looking to take advantage of the situation. 

    While Instagram has been very active in combating cybercriminals and scammers on the platform, unfortunately, it’s still not good enough. There are still many fake accounts impersonating famous people and well-known brands, and bad actors can then use these fake accounts to:

    • Selling fake products, claiming to be a legitimate brand offering ‘special discount.’
    • Scam others, for example, by sending a link to phishing scams
    • Post derogatory content to damage the reputation of the company the account is impersonating.

    And more.

    So, if you are a legitimate brand and your brand identity is assumed by a fake account, what can you do about it?

    In this guide, we will explore your options, especially how to take down these fake Instagram accounts via reporting.

    Let us begin.

    The legality of fake Instagram accounts: How Instagram handles trademarks

    Is creating a fake Instagram account impersonating another person or organization legal? The short answer is no, it’s illegal, and if you are a registered trademark owner, Instagram is obligated to follow the U.S. federal trademark laws and potentially other relevant trademark laws in your location.

    This simply means trademark infringement is strictly prohibited on Instagram, so if you found your brand being impersonated by others (so technically, they have stolen your trademark), you have the right to report this account, and Instagram is obligated to take action.

    Instagram also adheres to the common law trademark rights, so it can ban accounts that perform infringements on unregistered trademarks, potentially including individual identity. 

    So, even if you haven’t or can’t register your trademark yet (i.e., you can’t register an individual name unless you are already famous), you can still take action against these fake accounts impersonating your identity.

    Due to the visual nature of Instagram, trademark infringements can happen in a wide variety of different ways: logos, brand names, product design, and so on.

    Here are some examples of acts on Instagram that may be considered legal trademark infringement:

    • Fake accounts using your brand logo and brand name in their Instagram post or Instagram ads.
    • The usage of your slogan in a video ad
    • Facebook profiles using your name, logo, and slogan in their design

    Identifying impersonation attempts on Instagram

    There are billions of Instagram accounts available today, so finding one or two accounts using your logos, name, or brand images can be easier said than done.

    With that being said, here are some approaches you can try when attempting to find out whether someone is impersonating you:

    1. Search on Instagram

    The first (and the easiest) thing you should do is to search for your name or brand’s name on the Instagram platform. You may also try searching for phrase variations, typos (i.e., Gogle instead of Google), and so on. Instagram will then show the search result listing all the accounts using your brand name.

    Try reviewing these accounts one by one. Remember that just because an account has the same name similar/the same to your brand name doesn’t necessarily mean it’s made with a malicious intent to impersonate you. You can evaluate other factors, like the content they are posting (i.e., if they are copying your feeds, it’s a definite impersonation), where they claim they are located, interactions with others, and so on.

    Keep in mind that accounts that are created with malicious intent tend to block the legitimacy of the brand, so you may try using another account (i.e., your personal account) to perform the search. Also, try different spellings and variations of names.

    2. Search via hashtags

    You can leverage Instagram’s search algorithm and try using hashtags in your search to find fake Instagram accounts. This is especially effective when the fake account is using the account to sell products since, typically, they’ll use product-specific hashtags. 

    However, you’ll need to be creative and meticulous when using this approach since, in practice, branded/product-specific hashtags are also used by legitimate consumers, resellers, and vendors.

    While this approach can be very effective when done right, keep in mind that it can be very time-consuming to do.

    3. Reverse image search

    You can also perform a reverse image search (i.e., via Google Images) to check whether there are accounts that posted your photos or photos of your product/logo on Instagram. As you can see, this process can also be time-consuming.

    4. Invest in a real-time Instagram impersonation monitoring solution

    If you want to quickly identify fake accounts impersonating your brand and take action ASAP, then the best approach is to invest in an  Instagram impersonation report and removal tool like Red Points. Red Points can reliably scan through hundreds of Instagram profiles and web pages and quickly produce reliable and accurate results in just a matter of minutes.

    By using Red Points, you effectively eliminate the need to perform manual searches, so you can quickly take action and report these fake accounts as soon as possible.

    How to take down Instagram account: Step-by-Step

    1. By using your desktop/web app

    • Step 1: Open your computer browser and then type https://help.instagram.com/contact/636276399721841 on the address bar.
    • Step 2: you’ll be given several options to describe your situation. Since you are reporting a fake account, you can choose the option “Someone created an account pretending to be someone I represent)
    • Step 3: fill out your information on the given form. Even if you are reporting an account abuse for your sild, fill out the form with your own name and personal details.
    • Step 4: You’ll need to specify your relationship to the person being impersonated. If you are reporting your own Instagram account, then you can click on “The Instagram username of the person being impersonated.” Alternatively, you can choose other options like “Authorized representative” depending on your business’s type and other factors
    • Step 5: You’ll need to submit information about the fake account. In the “The full name listed on the account that you’re reporting” field, type the name used as the profile’s name in its bio and not the username. Input the username in the next field.
    • Step 6: You’ll need to take a photo of yourself holding up an accepted ID. You can use any form of government ID here: passport, visa, driver’s license, and even birth certificate, among others. If you don’t have a government ID, you can hold up two IDs like a school ID card and a bank statement. Check the full list of accepted ID forms here. Make sure that both your face and the ID are visible in the photo. Once you’re done, click “Choose Files” and upload the photo.
    • Step 7: Click Send and submit your report.

    Voila, you’ve successfully submitted your complaint form. Instagram will review your submission and may contact you if they require more information. Instagram usually replies within 24 to 48 hours via email and will delete the fake account if your request if approved.

    2. By using a mobile app

    Note: it’s typically more effective to submit the form via the web/desktop app, and you can’t provide any proof via the mobile app. However, the process is easier and faster when using a mobile app.

    • Step 1: Go to the fake profile/account that impersonates you or your brand.  
    • Step 2: Tap the three dots at the top-right and choose “Report,” you’ll be provided with several options. Click on “Report Account.”
    • Step 3: On the next set of options, tap “It’s pretending to be someone else”
    • Step 4: Choose who the account is impersonating. You can select “a business or organization” if the account is currently impersonating your brand. 
    • Step 5: Tap “Submit Report”

    As you can see, you won’t be able to provide any proof, and you can’t specify who the account is impersonating when you are reporting from the mobile app, but the process is much easier. You can, however, use this option to submit a quick report, and you may follow up with another report from your desktop/web app later.

    However, a mobile report can still be effective, and Instagram may disable the fake account if they are able to gather enough findings.

    Reporting impersonation of a business page

    If your brand owns a legitimate Instagram Business page, then reporting the fake profile and getting it taken down is much easier. You can use the Instagram trademark infringement form to report the fake account using your trademarks.

    You’ll need to provide proof of ownership and prepare the required documents to prove that your registered trademarks have been infringed. Having screenshots and other proof showing the account infringing your trademarks may also help.

    Typically you’ll be required to submit a copy of your registration certificate that is able to prove ownership of the business/brand name that’s being used by the bad actor on the fake account.

    Once you’ve submitted this proof of ownership and other relevant proof, Instagram will review the report to determine whether or not a trademark infringement has occurred. This report will serve as your official DMCA takedown request, and once it’s approved, Instagram will ensure the account is taken down, and all content is removed.

    What if you don’t hear back?

    If you submit the Instagram trademark infringement form and don’t hear any response after 48 hours, don’t panic. First things first, try resubmitting the form. There’s always the possibility of technical errors, and so your form is not received. If there’s any change to the situation, you may also want to update the information first before resubmitting the form.

    If the second form is ignored again, then you can try emailing Instagram’s support team. There may be underlying circumstances causing this delay, for example, if the support team requires more time to evaluate whether the infringement actually occurred. The support team may also ask for further information and proof before they can approve the report.

    Finding out the culprit

    Can you find out who made the fake account and take the necessary action?

    Unfortunately, this can be quite challenging to do since Instagram will not reveal the identity of the bad actor for privacy purposes. Instagram also will not give you access to the fake account even after it’s taken down. 

    So, you’ll need to be proactive and take things on your own. Here are some tips you can use to find the culprit behind the fake account: 

    • Try reaching out to the contact information provided on the Instagram bio. Communicate with them and ask for contact information that can be used to trace them. For example, if they are selling counterfeit products, you may ask them to deliver the goods that may contain their address.
    • If they have any URL in the bio, open the website or app, and trace the contact details. The contact information listed on the website may be able to help you find the culprit.

    If the impersonation attempt has caused you any kind of financial loss or otherwise, it might be worth it to pursue the real culprit and take legal action. Red Points can help provide the data needed to file an official complaint in the event of legal disputes.

    Protecting your trademark on Instagram with Red Points

    Red Points’ advanced brand protection software is designed to help brands protect their online reputation and the integrity of their trademarks, copyrights, and other forms of intellectual property.

    Red Points will automatically scan the web 24/7 to monitor and protect from trademark infringements in real-time. By identifying infringements and brand abuse attempts as early as possible, you can stop bad actors from misusing your trademarks before they can cause any significant damage to your finances and reputation.

    While dealing with trademark infringement on Instagram and taking down fake accounts can be quite complex, Red Points can help in gathering evidence and automatically sending takedown notices.

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